Creating unique solutions to solve any dispensing problem requires a high level of organization and adaptability. Communication and collaboration are essential to delivering a quality product in a timely fashion, especially a product that is up to the high standard that GP Reeves is known for. To that end, the team at GP Reeves needed to employ a centralized hub that served as a platform to work from and a repository of all the information required to sell, manufacture, ship, and maintain their products. This platform had to be accessible, easy to use, and efficient.
For the sales team at GP Reeves, their challenges centered around sales tracking and account management. Their team was skilled and dedicated, but much of their reporting was ad-hoc, performed by individuals with a generalized process that lacked accuracy and efficiency. They needed a way to make reporting more accessible, more precise, faster, and codified so that every team member was on the same page.
On the project side of things, complexity was the primary issue. Manufacturing a unique tool made for order is quite a challenge. It requires not only know-how and experience but also oversight and communication. There is no set process that can be repeated again and again. Instead, it is the expertise of skilled engineers that makes such things possible. In order to help their engineers succeed, GP Reeves wanted to remove much of the administrative burden. They wanted to set up a series of automations and workflows that would aid the transition of a project from one phase to another, simplifying the collaborative process while removing bottlenecks and backlog.